Shipping policy

Shipping & Returns

The Black Market Store, operated by Fan Asylum, is committed to providing prompt and efficient service. We carefully pack and inspect each order and we hope that you are pleased with the items you selected. Immediately check the contents of your package against the items listed on the packing list enclosed with your order. Items you ordered that are not listed on your packing list are no longer available.

If your package has been damaged or tampered with in any way, please report this immediately to the agent or carrier that delivered the package. You must contact Lewis Black Customer Care within 7 days so we can file a claim within the guidelines of the carrier.

Notify Lewis Black Customer Care of any misshipments, shortages or defective merchandise within 7 days of receipt of your order. To do this, email: Help@LewisBlack.com. Please write RETURNS in the subject line of the e-mail. You can also call the customer service phone line Mon-Thurs, 1-5pm PT 415 575-6699.

Refunds for defective or damaged items:

Please email help@lewisblack.com outlining the damage or defect within 7 days. Include your name, order number and photos of the damaged or defective item(s).
Once we review the photos, your refund may be approved at that time and you will not be required to take further action. If you want a replacement for the item, please place a NEW order.
If return of the damaged item(s) is required, package securely and return to: Black Market Returns, 1250 Folsom St, San Francisco CA 94103. Include a copy of your packing list and a note explaining why you are returning the item. Once your return is received and inspected, we will notify you of the status of your refund request.
If approved, a refund will be applied to your original method of payment, within three business days. Once we process the refund, it may take up to a week for the funds to be applied to your account depending on the policy of your credit card company.

Returning an item that doesn’t fit (apparel only):

Package your return securely and include a copy of your packing slip (keep the original).
Include a note explaining that you are returning the item because the item doesn’t fit.
Mail to: Black Market Returns, 1250 Folsom St, San Francisco CA 94103. You will be responsible for paying shipping costs to return the item.
If you are returning items over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s). We cannot accept responsibility for packages sent to us that are lost.
If in unused condition, you will be refunded for the item(s) returned, less our original shipping costs which are non-refundable. A refund will be applied to your original method of payment, within three business days of our receipt of the return. Once we process the refund, it may take up to a week for the funds to applied to your account depending on the policy of your credit card company or PayPal.
Place a NEW order for the item(s).

Non-receipt of an order
You must report non-receipt of an order you have placed within 30 days of placing the order. Orders of in-stock items are typically shipped 2-3 days after the order is placed. Packages sent Priority Mail to addresses in the U.S. have an average transit time of 2-4 days, depending on where you are located. Regular first class mail shipments can take up to 10 days. Overseas shipments can take up to 2-4 weeks for delivery. We are not responsible for replacing or refunding lost orders not reported to us within 30 days of placement of your order.

If we can be of any other service, you may contact us at:
Email: help@lewisblack.com